1
📁 Download the Plugin
Get the plugin ZIP file or folder from the official source.
The folder should be named mos-help-and-support
2
📤 Upload to WordPress
Option A - Via Admin Dashboard:
- Go to Plugins → Add New
- Click Upload Plugin
- Choose the ZIP file and click Install Now
Option B - Via FTP/File Manager:
- Upload the folder to
/wp-content/plugins/
3
✅ Activate the Plugin
- Go to Plugins in WordPress admin
- Find "MOS Help & Support"
- Click Activate
The database tables are created automatically!
4
🔑 Create API Keys
- Go to MOS Help Desk → Settings
- Click API Keys tab
- Click Generate New Key
- Copy the key and give it to your users
API keys are shown only once! Save them securely.
5
⚙️ Configure Categories
- Go to MOS Help Desk → Categories
- Add categories like: General, Technical, Billing, etc.
- Each category helps organize support requests
🎉
You're Ready!
Your help desk is now live! Users can connect via:
- The Obsidian plugin (for note-taking users)
- Direct API calls from any application
- The WordPress admin dashboard
API URL: https://yoursite.com/wp-json/mos-helpdesk/v1/